It’s 2025 and healthcare still operates in the dark ages of communication. Patients wait on hold. Practices drown in calls. Staff are burning out. In an industry where timing can mean everything, we’re still operating like it’s 2000.
The numbers are staggering: 42% of patient calls go unanswered during peak hours. That’s not a staffing problem—it’s a system failure.
Front office teams are doing their best, but the phones never stop ringing. No one goes into healthcare to spend their day chasing voicemails, yet that’s the reality across thousands of practices. Patients lose trust. Staff lose energy. Everyone loses.
We built the solution healthcare has been waiting for
While others doubled down on phone trees and patient portals nobody uses, we went straight to the core problem: real-time, conversational patient communication.
Our AI agents don’t just send reminders. They hold conversations. They book appointments, answer questions, reschedule, follow up with patients who’ve fallen through the cracks, all while meeting healthcare’s strictest privacy and security standards.
In under a year, we’ve powered more than 400,000 patient conversations—serving everything from PE-backed national provider groups to some of the largest digital health platforms. No matter the size, practices are finally getting the communication infrastructure they’ve been missing.
Every practice that implements Hello Patient sees the same shift: more appointments booked, fewer no-shows, happier patients, and staff freed up to focus on care instead of call volume.
Scale Venture Partners saw what we see
We’re grateful to have Scale Venture Partners leading our Series A. From the very first conversation, Jeremy Kaufmann and his team understood what we’ve been saying all along: healthcare’s biggest bottleneck is broken patient communication.
Scale has a history of backing companies that fix real operational problems. They saw what our customers live every day: Hello Patient isn’t another scheduling tool—it’s the missing communication layer that makes healthcare work.
“We met with every company claiming to solve patient access with AI. Hello Patient stood out immediately as the clear category leader. Alex and the team are tackling one of the hardest, highest-value bottlenecks in healthcare with a combination of technical depth, customer traction, and execution speed that no one else matched. That’s why we chose to lead their Series A. We believe this is the team and the platform that will own the future of patient engagement.”
We’re also fortunate to have the support of 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners. This round isn’t just validation—it’s fuel to take what we’ve built and scale it everywhere.
Why this matters
The industry loves to debate whether AI will replace doctors. It won’t. What actually matters is making sure patients can reach their doctors in the first place.
The future we’re building isn’t years away, it’s already happening:
- Patients never wait on hold or play phone tag
- Providers spend their time caring, not calling
- Practices scale without drowning in overhead
The front door of healthcare has been broken for decades. We’re not just patching it, we’re rebuilding it from the ground up.
What's next
If you want to see what truly responsive patient communication looks like, schedule a demo.
And if you want to help us fix healthcare’s communication crisis, we’re hiring across engineering, sales, and operations. Come build it with us.
