Book 20% more patients without adding staff

Privia Health Care Centers use Hello Patient's AI agents to handle patient conversations across voice, text, and web chat, inbound and outbound. Agents answer every call around the clock, book directly into athenaOne, run new-patient intake, answer insurance questions, handle billing and collections, and run recall and follow-up. Privia practices access this at a network discount.

Hello Patient builds agents that run every front-office and back-office workflow: answering every call, booking appointments, running new-patient intake, answering insurance questions, taking refill requests, handling billing and collections, following up after visits, converting referrals, and bringing patients back. When a conversation needs a human, the agent hands off with full context, never gives medical advice, and logs every interaction.

For Privia practices in value-based care, this recall and follow-up outreach ties to quality measures like HEDIS and CAHPS, and the care gaps that drive shared savings. Everything runs under your practice's HIPAA-compliant BAA.

Yes. Privia Health partnered with Hello Patient in 2026 as an approved third-party vendor. Hello Patient builds AI agents for healthcare, sometimes called an AI receptionist, that handle every patient conversation across front-office and back-office workflows such as answering calls, booking, intake, insurance questions, refills, follow-up, recall, and billing. Privia Care Centers access them at a network discount routed through their Privia contact.

Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a Business Associate Agreement with every practice. Privia Health practices book around 20% more appointments without adding staff.

Yes. Hello Patient has a native integration with athenahealth's EHR, athenaOne. Our agents read patient records and calendar data from athenaOne, and create new appointments, reschedules, cancellations, new patient accounts, and appointment notes in athenaOne. Practices that run on athenaOne can implement our AI agents without an IT lift on their end.

The integration covers the core athenaOne workflows that drive front-desk activity: real-time calendar reads for same-day booking, patient-record lookup for inbound call routing, creation of new patient accounts, write-back of new appointments, reschedules, and cancellations, and appointment-note logging for context the practice wants captured (such as a patient mentioning a change in coverage).

The agents also respect the appointment-slot rules practices configure in athenaOne, for example slots restricted to specific visit reasons or providers, including the configurations multi-state practices set up across their locations.

Practices on athenaOne can go live in six to eight weeks. The integration setup happens on Hello Patient's side.

Yes. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a Business Associate Agreement with every practice, as HIPAA requires. Every patient conversation its AI agents handle is logged and encrypted. The agents never give medical advice, and clinical questions get escalated to your team.

The agents operate under your practice's BAA across every channel they run on: voice, text, and web chat. The audit log captures every conversation for compliance review. Hello Patient does not use Protected Health Information (PHI) to train AI models, and PHI stays inside Hello Patient's environment, used only to serve the practice that owns it.

Hello Patient's AI agents run outbound voice and text campaigns alongside inbound call handling, all from the same platform. For Privia Health practices, that means wellness recall, post-visit follow-up, annual wellness visit (AWV) outreach, lapsed-patient reactivation, and care-gap closure outreach run through the same agents that handle your inbound calls.

Outbound campaigns work from the patient target lists your practice supplies, based on the rules your team sets (last visit date, AWV due date, missed follow-up, and so on), and reach patients by voice or text. The agent handles the conversation end to end: confirming, booking, or routing to a human on your team when needed. For Privia practices, this outbound work supports value-based-care quality measures like HEDIS and CAHPS, and the care-gap closure tied to shared savings.

Pricing for Privia Health Care Centers is network-discounted, and the specifics run through Privia's own process. Hello Patient sizes pricing to each practice based on the number of locations, patient volume, and which services you turn on across inbound and outbound voice, text, and web chat.

To get started, reach out to your Privia contact, who routes the conversation and brings in Hello Patient to size pricing. The Privia Savings Guide carries the pricing details for Care Centers, so everything stays inside the process your practice already uses.

Hello Patient’s AI agents take six to eight weeks to implement at most Privia Health Care Centers. The first one to two weeks cover protocol mapping with your team. Weeks three to five cover athenaOne integration tuning and escalation-rule setup. The practice goes live in week six to eight. No IT lift required on your side.
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Hello Patient's implementation team handles the technical work: athenaOne integration setup, voice and text configuration, escalation-rule wiring, and conversation testing. Your team's role is protocol mapping in the first two weeks (what the agents handle on their own, what escalates to a human, when to route to your on-call) and review-and-approve cycles as new workflows go live. The six-to-eight-week timeline is Hello Patient's typical timeline for athenaOne practices, and the Privia partnership does not accelerate it. Rushing implementation surfaces issues that take longer to fix later than to prevent in the first place.