Helping busy urgent care practices make every minute count

Most practices go live with Hello Patient in six to eight weeks. The work runs in three steps. First, protocol mapping with your team: what your agent handles on its own, what it escalates, and to whom. Then integration and configuration against your existing systems and scheduling rules. Then go-live, with tuning that keeps going after launch.

There's no IT lift on your side and no new software for your staff to learn, since your agent works alongside the systems you already run. Most of the timeline is your team's own review-and-approve cycle as each workflow turns on, so the teams that move fastest are the ones that review fastest.

Your agent gets sharper once it's live.

Applies to: primary care, urgent care, ENT, ophthalmology, orthopedics, dermatology, billing and RCM, veterinary

Hello Patient is HIPAA compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Your agents run on the protocols and escalation rules your team approves, handle protected health information under your policies, and log every interaction so there's a record of what was said. Clinical questions and anything outside an agent's scope go to the right person on your team rather than getting answered by the agent.

Whether you're running one location or a hundred, the compliance floor and the escalation behavior are the same on every conversation.

Applies to: primary care, urgent care, ENT, ophthalmology, orthopedics, dermatology, billing and RCM, consumer health

Yes, our AI assistant sounds clear, warm and conversational. Try it out here.

Nope. There's no new software for you to learn. We integrate seamlessly to your existing workflows, and actually reduce your team’s workload.

We work with practices regardless of their EHR system. For direct integrations, we support FHIR and HL7 standards used by most modern platforms. For systems without API access, we can work with CSV exports or build custom solutions.

If you are concerned about your system playing nice with Hello Patient, let’s chat.

We've worked with customers who use all types of EHRs and CRMs:

• AdvancedMD
• athenahealth / athenaOne
• Customer.io
• eClinicalWorks
• HubSpot
• ModMed
• NextGen Healthcare
• Provet Cloud
• Salesforce
• Zenoti

We support English and Spanish, with additional languages available upon request.