Book 20% more visits without adding staff

Hello Patient builds AI agents for primary care that handle the practice's patient conversations, every call and text, inbound and outbound. On the front desk, your agent answers calls and texts, books and reschedules visits, runs new-patient intake, answers insurance and billing questions, and takes refill requests. On outbound, it calls and texts patients for recall, wellness-visit reminders, and post-visit follow-up. It also works the patient billing line: it answers billing calls, explains what insurance covered, and takes the payment over a secure link. Anything clinical or genuinely complex, it routes to the right person on your team with the full context attached. Practices that put one on the phones book around 20% more appointments without adding staff.

Your agent takes them off the phone and routes them clean. When a patient calls or texts for a refill, the agent from Hello Patient verifies who they are, captures the medication and the pharmacy, and hands the request to the prescribing provider with everything attached, so your team picks up a complete request instead of decoding a voicemail. It doesn't make the clinical call, and it doesn't touch the prescription itself. The provider still decides. What changes is that the refill work stops living as a stack of callbacks the front desk clears between everything else. It's one of several things your agent handles on the phones.

It books in the moment, on the call, instead of leaving a voicemail for someone to return later. Hello Patient's agent sees your calendar in real time and schedules sick visits, physicals, and follow-ups straight onto it, working from the provider rules and location hours your practice already runs by, including which visit types each provider takes. Because routine scheduling calls get answered when they come in, they stop piling up as a voicemail and callback backlog the front desk has to dig out of later. Fewer of those calls hit the MA line while the MAs are in rooms. When the agent can't finish a call on its own, it routes to a person with the details already captured.

It never gives medical advice. When a patient brings up something clinical, a worsening symptom or a question about how a medication is making them feel, Hello Patient's agent recognizes the call for what it is, captures what the patient said, and escalates to the right person on your team with that context attached, so your nurse or provider isn't starting cold. The administrative side of the same call, the scheduling, the refill request, the billing question, it handles itself. Your team draws the exact line between what the agent takes and what it escalates during setup, and it holds that line on every call. The hard ones reach a human; the routine ones get resolved.

It does. Hello Patient's agents run on the EHRs primary care practices already use, with native integrations including athenahealth, eClinicalWorks, Veradigm, and ModMed. Your agent sees your live calendar and writes appointments back into it, with no one on your front desk retyping anything. It writes structured data into your EHR fields instead of dropping a PDF for staff to re-key, creates new patient records, cancels and reschedules existing visits, and logs the call details with the right visit. Because it works inside the system your team already lives in, there's no second window to toggle to and nothing new for the front desk to learn.

Your agent calls and texts them, working from the lists your practice already keeps. Hello Patient's agent runs outbound recall for the patients who are due, annual wellness visits, chronic-care follow-ups, and overdue screenings, the outreach the front desk never gets to because the inbound line is already underwater. A reminder blast just pushes a notification out and hopes. Your agent actually talks with the patient, answers their questions about what the visit covers, timing, and cost, and books the appointment in the same call. When someone stalls or no-shows, it follows up and gets them back on the schedule. It's the outbound half of the same agent that answers your inbound calls.

Most primary care practices go live with Hello Patient in six to eight weeks. The work runs in three steps. First, protocol mapping with your team: what the agent handles on its own, what it escalates, and to whom. Then integration and configuration against your EHR and your scheduling rules. Then go-live, with tuning that keeps going after launch. There's no IT lift on your side and no new software for your staff to learn, since the agent works alongside the systems you already run. Most of the timeline is really your team's own review-and-approve cycle as each workflow turns on, so the practices that move fastest are the ones that review fastest. The agent gets sharper once it's live.